Item or Order Questions? Contact a Shop

Each seller on Etsy manages their own inventory and orders. If you have questions about an item you’re interested in or an order you placed, you’ll need to contact the seller directly for help.

Sellers can answer questions about:

• Item details

• Shipping information

• Return and exchange policies

• Order issues

In most cases, you'll contact the seller using Conversations. This Etsy's on-site messaging system.

Check out the table below for steps on how to contact a shop:

Situation	Steps to contact seller
Haven't yet placed order	1.) Sign in to your Etsy account. 2.) Select Ask a question on any listing page.  If you're on the shop's homepage, click Contact at the top of the page.
Placed order with Etsy account	1.) Go to You > Purchases and reviews.  2.) Click Contact The Shop to the right of the order.  You can also email the shop by clicking View Receipt under the contact button.
Placed an order as a guest	Reply directly to the order confirmation email in your inbox from [e-mail].

Issues with an order

If you have trouble—the order hasn’t arrived or isn’t as described—you might consider filing a case. Read about Etsy's case system.